AMC Management Software for Annual Maintenance Contracts

Yes. The customer and the assignee are emailed 15 days and 1 day before the contract ends and on the end date, and the contract shows Renewal pending. Renewing is a step your team takes, so nothing renews without you.

AMC software, also called AMC management software, keeps each annual maintenance contract in one place. In BytePhase the record holds the customer and assignee, AMC type, start and end dates, devices covered, number of service visits, response time, On Site or Carry In, payment frequency and amount. Inside the contract you log service visits, complaints, covered devices and payments.

Yes. A contract can be set up as AMC or CMC (comprehensive), and each service visit is marked Paid or Free.

Yes. Once a customer has a BytePhase login, they can raise an AMC complaint from their own portal and it appears on the contract’s Complaints tab for your team. Send the login as an activation link by email, or by SMS through your own SMS provider such as Twilio or BulkGate. Complaints then move from Pending and In Progress to Resolved or Closed.

Yes for customers, not for contracts. Import your customers from an Excel or CSV file, using the sample file. AMC contracts themselves are entered once each, with their devices, dates and amount; there is no contract import. After that, the AMC management software tracks the end dates and sends the reminders.

Yes. For each covered device you record its type, brand, model, serial or IMEI number and warranty expiry date, and you can list the software installed on it with its own expiry date. BytePhase emails a reminder the day before and on the day the warranty or software expires.

Nothing renews on its own, so you stay in control. BytePhase AMC management software emails reminders to the customer and the assignee 15 days and 1 day before the end date and on the end date, and the dashboard shows an AMC renewals card for contracts ending this week. Create the new contract, then set the old one to Renewed.

Each complaint is logged against the covered device — by your staff or by the customer from their portal — and moves through Pending, In Progress, Resolved or Closed, next to the contract’s service visits.

BytePhase AMC management software keeps every contract’s devices, service visits, complaints, payments and end date in one record, and emails the customer and the assigned staff member before the contract ends, so renewals are less likely to slip. Your team still logs visits and renews contracts, but nothing sits in a diary or spreadsheet.

BytePhase’s AMC management software keeps each annual maintenance contract in one record: covered devices, service visits, complaints, payments and the end date, with reminder emails before renewal.

AMC management software keeps every annual maintenance contract on one record: the customer, the devices covered, the AMC or CMC type, the service visits included, the complaints raised, what has been paid and when the contract ends. It reminds the customer and your assignee before the end date and shows Renewal pending and Expired on the contract list, so a service centre renews on time instead of finding out after the lapse.

Yes. The contract list shows each AMC's status, including Renewal pending and Expired, with its start and end dates, the amount and the payment status. Reminder emails go to the customer and the assignee 15 days and 1 day before the end date, and visits due are on the repair calendar, so you can filter by status and see which contracts need a renewal call this week.

Yes. BytePhase is used in 40+ countries. A service centre in the UAE, Saudi Arabia, Singapore or Bangladesh sets its own currency and its own tax name and rate, keeps every annual maintenance contract with its covered devices, visits assigned to technicians, complaints and payments, and gets renewal reminders by email. Subscriptions outside India are billed in US dollars.