Pickup & Drop Software for Repair Shops
Pickup and drop software that books every doorstep trip against the repair job. Pick up and drop off devices with proof at the door, share a tracking link with an ETA, and collect the payment before the device goes back, so you can track every pickup from booking to handover.
- Book from a job, sale or self check-in
- OTP, signature and photos at the door
- Payment collected before the drop
- Missed visits marked and rescheduled
15-day free trial · 30-day money-back guarantee
What is pickup and drop software for repair shops?
Pickup and drop software for repair shops books a doorstep collection or return against the repair job, sale or self check-in it belongs to, sends an executive with the right device and address, and records proof at the door. In BytePhase the trip, the device and the invoice stay one record, so nothing is retyped into a courier spreadsheet.
How a doorstep pickup works
- 1
Book the trip
Pick the job, sale, purchase or self check-in and the customer, device and address fill in.
- 2
Assign an executive
Choose the executive, date and time window. The customer is told and gets a tracking link.
- 3
On the way and arrived
The executive taps On the way and Arrived in the Android or iOS app, and the customer sees the ETA.
- 4
Hand over with proof
OTP, signature or photos at the door and the payment if due; a missed visit gets a reason and is rescheduled.
Doorstep trips tied to the repair job
Executives work from their phone
Each executive opens the pickup and drop software on their phone and sees the day’s pickups and drops with the device and address, calls the customer from the card and moves the trip through On the way, Arrived and Collected or Delivered. Technicians use the same BytePhase mobile app.
Proof at every handover
In the pickup and drop software, choose what the executive must capture: the customer’s OTP, a signature, at least two photos per device and a condition checklist. The proof stays on the trip and the job, next to the device images.
Cash on delivery and transport charges
Require the payment before a drop-off, collect it at the door, and add a transport charge with your tax when your business is tax registered. Settle several bills at once with bulk payments.
Also in pickups and drops
Your currency and tax on every trip
Charges use your currency and tax, and customers hear from you by email, your own SMS provider or WhatsApp in one tap.
How pickups connect to the rest of BytePhase
Each card opens the feature it shares data with, so nothing is typed twice.
Doorstep repairs for appliances, AC units and laptops
Set up pickup and drop software step by step
Short guides with screenshots in the BytePhase Help Center, checked against the app.
Pickup and drop software questions
You choose the proof: the customer’s OTP, a signature, photos of each device and a condition checklist. The proof stays on the pickup or drop and on the job it belongs to.
The executive taps “Couldn’t complete”, picks a reason, and either reschedules on the spot — the customer is right there to agree a new slot — or logs the miss, which sends the task to the dispatch board’s attention queue. The attempt is counted exactly once, and the GPS location is stamped on the record.
Yes. When the drop is linked to a job or sale with a balance due, the executive sees the Amount due in the handover and records the payment with Collect payment before completing. As standard, the pickup and drop software will not let a drop be completed until the pending payment is collected. The payment is saved against the job or sale.
Yes. When the executive sets off, the customer gets a message with a secure tracking link. It opens a live map showing the executive’s position, an estimated arrival time, the agent’s name with a call button, and a journey timeline — refreshed every 15 seconds, with no app to install and no login.
Pickup and drop software manages the physical movement of devices between your shop and customers, suppliers or service vendors. In BytePhase, every trip is booked against a source record — a job, sale, purchase, self check-in or outsourced job — then dispatched to a field executive or courier, tracked on a live map, and closed with proof at the door: photos, condition tags, OTP and signature.
Yes. Each device on a trip is its own line with its own photos, condition tags and outcome — Collected, Not available or Excluded. That is how a partial pickup is recorded cleanly: “2 of 3 collected”, with the reason stored against the third device.
Yes. Customers can request a pickup in your Self check-in form or the Schedule pickup form, giving their address and a preferred time. Nothing is booked until you approve it: you choose Approve & book pickup, then assign it to an executive.
Yes. Set the delivery mode to Courier when you add the delivery on the job, then add the delivery provider, tracking ID and delivery charges. On a pickup or drop you can likewise set the method to Courier with a provider and tracking ID, and its stage reads Shipped while it is in transit.
Book your next doorstep pickup from the job
Schedule a pickup in BytePhase pickup and drop software and send your first executive with proof at the door.
15-day free trial · 30-day money-back guarantee
2000+ Professional Repair & Data Recovery Businesses Trust BytePhase
We help you stay focused and organized by keeping detailed records
Best-in-class support
No matter what you need help with, our team is here to assist you. The goal of our business is to build long-lasting relationships with our customers.
Free Updates, Always Included
We will provide you with free and regular updates and welcome your feedback, which we will consider for implementation in your subscription.
Data Security & Encryption
We use the highest industry standard (AES-256) to encrypt your data on a secure RDS server for maximum protection.
Automatic Backups
We perform automatic backups daily on our dedicated database server to keep your data safe.
Last updated: 30 October 2026