Capture & Upload Device Images

Use images to resolve conflicts over device condition

Providing evidence of the condition of a device before and after repair: Repair technicians can use device images to document the condition of a device before and after repair, providing clear and objective evidence of the repair process and the results.

Evidence of device’s condition

Device images can then be used to provide clear and objective evidence of the device’s condition before and after the repair.

Capture from any Device

It is possible to capture images of a customer’s device using a webcam, smartphone, tablet, or other devices.

Attach images to ticket

Images can play an instrumental role in improving communication and collaboration between the customer and your team.

Improve communication and collaboration with device images

The ability to capture and share images of a customer’s device can help improve communication and collaboration within a repair team. By providing clear and objective evidence of the condition of a customer’s device, repair technicians can easily discuss and analyze the device’s condition and agree on the best course of action to resolve any disputes.
This can improve customer satisfaction and confidence, and help repair technicians deliver high-quality services to their customers.

A picture is worth a thousand words

One way to express the idea that “a picture is worth a thousand words” is to say that “pictures don’t lie.” This means that, unlike words, which can be open to interpretation or subject to misrepresentation, pictures provide clear and objective evidence of what they depict. This can be particularly useful in the context of repair and support services, where device images can provide valuable information and context that can help repair technicians diagnose and repair issues accurately and effectively. By using device images, repair technicians can provide clear and objective evidence of the condition of a customer’s device, helping to resolve disputes and provide high-quality services to their customers.

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