Capture & Upload Device Images
Capture device images at intake from a webcam or a phone camera, add more with each update and take handover photos when the device goes back. Every photo stays on the repair job as proof of condition on the job record, before and after the work.
- Webcam, phone camera or file upload
- Up to 10 photos at a time, 25 MB each
- Photos sent with a comment reach the customer
- Handover photos when the device goes back
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Why device images belong on the repair job
Device images are the photos of a customer’s device you take at intake, during the repair and at handover. In BytePhase they sit on the job under Device images, so the scratch that was already there, the water damage you found and the condition it went back in are on one record, not in a staff member’s phone gallery.
How device photos follow a repair
- 1
Customer sends photos
Photos added on the self check-in form are copied to the job when you approve it.
- 2
Take intake photos
Upload images while creating the job — webcam, phone camera or files — next to the condition checklist.
- 3
Send photos with updates
Add photos to a comment; the customer gets the update and sees the job’s photos in their customer login.
- 4
Add handover photos
Add delivery › More details takes photos as the device goes back, next to the OTP check.
Upload device images from the counter or the phone
Capture on any device
Take a photo with the webcam or the phone camera, or upload files: up to 10 at a time, 25 MB each, made smaller on upload. Technicians do it in the BytePhase mobile app.
Share photos with the customer
Add photos to a comment and tick how to tell the customer: email, SMS or WhatsApp in one tap. They see the job’s photos in their customer login, alongside the rest of the repair ticket.
Handover proof
When the device goes back, add handover photos to the delivery alongside the OTP check and the customer’s signature on the challan. See how the code works in OTP for delivery.
Also with device images
Photo updates by email, SMS or WhatsApp
Add a comment with photos and the customer gets the update by email, your own SMS provider or WhatsApp in one tap, then sees the job’s photos in their customer login.
How photos connect to the rest of BytePhase
Each card opens the feature it shares data with, so nothing is typed twice.
Condition photos for phone, camera and jewellery repairs
Device images questions
Yes. Upload device images from a computer webcam, a phone or tablet camera in the Android or iOS app, or as files, up to 10 at a time and 25 MB each.
Yes. Customers see the photos on their job in their customer login. When you add photos to a comment, you pick how the customer hears about it: email, SMS or WhatsApp in one tap. Private notes never carry photos to the customer.
Absolutely. BytePhase ensures that all images and data stored in the Device Image Gallery are protected with robust security measures, including encryption and secure access controls, to safeguard your information.
Yes. In the Android or iOS app, open the job, tap Edit, scroll to Upload images and tap Take photo to open the phone camera, or choose photos from the gallery. Allow camera access when asked. The photos are saved with the job and show under Device images, so they stay with the shop and not in a technician’s own gallery.
Photos in a technician’s own gallery or a chat leave when the phone or the person does, and are hard to find during a dispute. In BytePhase, photo documentation stays on the job: pictures taken at check-in, with a comment during the repair and at handover are saved with that device, and the customer sees them in their customer login. Only an Admin can delete a photo, and handover photos sit next to the delivery OTP record.
Yes. In the Add delivery window, open More details to add handover photos along with the status, who delivered it and a comment. You can pair this with the customer’s one-time code, which goes by SMS and email, so the job shows who collected the device and how it looked. See OTP for delivery.
Access the Device Image Gallery directly from the BytePhase software dashboard. You can view, organize, and manage images with intuitive tools that allow you to sort and categorize photos based on your preferences.
Yes. A customer who fills in your online self check-in form before visiting can add photos of the device. When you tap Approve & create job on that request, the photos are copied onto the new job, so your technician sees the fault before the device is on the bench.
Each upload takes up to 10 photos, 25 MB each, and photos are made smaller as they upload. You can upload again at any time by editing the job, or add photos with a comment or a delivery. Only an Admin can delete a photo, and BytePhase asks to confirm first.
Right away. Your account comes ready to use, so there is nothing to build first: open a job, tap Upload images and take the photo. Basic setup takes about 10 minutes, and the Android and iOS apps can take the photos too.
The Device Image Gallery is a powerful feature within BytePhase repair shop software that allows you to capture, store, and manage images of devices undergoing repair. This feature helps in maintaining a visual record of the device’s condition before and after service.
Keep proof of condition on every repair job
Take your first intake photos in BytePhase and keep device images on the job from check-in to handover.
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Last updated: 30 October 2026