How to Create and Use Quick Replies in BytePhase

Login to the BytePhase portal then click on a business logo 

• Then Click on  Job Settings ->Quick Reply
• As shown in the image, click on the [ + ] button

• A pop-up will appear 
• Enter the heading and description of your Quick Reply on the popup

• The Quick Reply will be created as soon as you click on the Save button

Use when changing the Status of a Repair/Recovery job 

• The job listing page can be accessed by clicking the Jobs tab in the sidebar, then clicking on the job action menu.
  • Jobs->Action Button->Update Status
• You will see the Status Change pop-up
• Those pop-ups offer you the option to write a comment about why the status needs to be changed 
• Most of the time, we have the same reasons, so to avoid writing messages, we use pre-written Quick Replies 
• Above that comment box on the popup, you have a dropdown menu with Quick Replies
• Select a response from that list, and it will automatically appear in the comment box

• Throughout the system, you’ll see this same Quick Reply selector wherever it’s needed — it’s a small detail that speeds up day-to-day repair ticket management. 
  • Status change popup
  • Change Assignee Popup
  • Follow-up popup for leads
  • Likewise, etc.

It’s done! You’ve created Quick Replies and learned how to use them in BytePhase.

New to BytePhase? Start your 15-day free trial (no credit card required) and set up Quick Replies for your team in minutes.