Pay-as-you-go. You buy SMS credits or packs that never expire, and credits are drawn per message as you send, so you only pay for what you use. BytePhase warns you when your balance runs low or hits zero.

FAQs Archive %

Q: How do I connect Mailchimp, and who can do it?

You connect with your Mailchimp API key and server prefix. Access is gated behind a dedicated Mail Marketing permission, so only the staff you authorise can connect the account or push contacts.

Q: What gets recorded for each SMS?

A full SMS history logs every send — the message text, the sender ID, the customer number, the message ID and the provider — so you always have a complete record. Messages use 160-character segments and any links are shortened automatically.

Q: Does BytePhase sell me SMS credits for Twilio?

No. Because you send on your own Twilio account, Twilio bills you directly at its own per-message rates. There are no BytePhase SMS credits or packs involved with Twilio.

Q: Can I check it works before going live?

Yes. Use Send Test SMS to text your own phone and confirm your credentials, From number and delivery all work before any customer message is sent.

Q: Will my templates and links still work?

Yes. Twilio uses the same BytePhase SMS pipeline as every channel — links are automatically shortened, template variables are filled per customer, and every message is saved to a searchable history.

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What happens if a contact already exists or the email is invalid?

How do I connect Mailchimp, and who can do it?

How is SMS billed?

Can I send a test SMS?

What gets recorded for each SMS?

Does BytePhase sell me SMS credits for Twilio?

Can I check it works before going live?

Will my templates and links still work?

Do I need my own BulkGate account?

How much does it cost to send?

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