Jewelry Repair Shop Software
Prong retipping, ring sizing, rhodium plating, appraisals — jewelry repair shop software from BytePhase turns every walk-in into a tracked ticket with photos before you touch a stone. WhatsApp and SMS keep customers updated automatically while you’re heads-down at the bench, and every repair, deposit and gemstone note stays in one system your whole team can see. Unlike per-store platforms that charge more as you grow, BytePhase is one flat price with a full 15-day free trial.
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2,000+
Repair Businesses
32+
Countries
60 sec
Ticket Creation
24/7
Customer Portal Access
Jewelry Repair Ticket Management for Ring Sizing & Prong Retipping
A ring that needs sizing down and a loose stone tightened isn’t one job, it’s two — quote them separately on the same ticket, and your bench tech sees exactly what’s expected without a shouted question across the workshop. Every stage, from intake to soldering to final polish, moves through a status your whole team can see.
BytePhase’s repair ticket management software tracks turnaround by service type, flags pieces waiting on a stone order, and closes out with a signed completion record before anything leaves the counter.
- Ring Sizing (Up/Down)
- Prong Retipping & Stone Tightening
- Rhodium Plating
- Chain & Clasp Repair
- Custom Design Orders
Photograph Every Piece Before You Touch a Stone
A customer who swears their diamond was flawless before drop-off is a dispute you can avoid. Capture device images at intake — the setting, the shank, every stone — and attach them straight to the ticket, so there’s a timestamped record before your bench even opens the loupe.
This matters most on heirloom restoration and insurance appraisal work, where a ‘was that scratch already there’ conversation can sour an otherwise good repair. Photos travel with the ticket through polishing, plating and final delivery.
Inventory Management for Gold, Gemstones & Findings
Jump rings, lobster clasps, gold and silver solder, watch batteries, rhodium plating solution — a jewelry bench burns through dozens of small consumables that are easy to run out of mid-repair. BytePhase’s inventory management tracks stock by weight, karat and quantity so you reorder before a ring sizing job stalls.
Tie inventory to the repair ticket that consumed it, and you get accurate job costing on every prong retip or remount — not a guess at month-end.
- Jump Rings & Lobster Clasps
- Gold & Silver Solder
- Watch Batteries
- Rhodium Plating Solution
- Jeweler’s Findings & Ear Backs
More BytePhase features for jewelry repair shops
Everything a repair business needs — on one platform.
Point of Sale for Same-Day Sales & GST-Compliant Invoicing
Not every counter transaction is a repair — a customer buying a jewelry cleaning kit, a replacement ring box, or paying an appraisal fee needs a fast checkout, not a repair ticket. BytePhase’s point-of-sale handles walk-in sales alongside repair billing in the same register.
Quotations and invoicing are GST-compliant out of the box, and UPI and PhonePe payments settle instantly at the counter — no separate card machine or manual GST calculation for Indian jewellers.
WhatsApp Updates for Your Jewelry Repair Shop, From Plating to Pickup
A necklace in for rhodium plating takes days, and customers want to know where it stands without calling. BytePhase sends automated WhatsApp, SMS and email updates at every stage — received, in repair, quality check, ready for pickup.
Your front counter stops fielding ‘is it ready yet’ calls, and a customer who’s told what’s happening without asking is the one who comes back for the next ring sizing or remount.
OTP-Verified Delivery for High-Value Pieces
Handing a $3,000 remount back to the wrong person, or to someone who isn’t the actual owner, is the kind of mistake that ends a jewelry shop’s reputation. BytePhase’s OTP-verified delivery sends a one-time code to the customer’s phone that must be entered before the piece is marked released.
Pair it with a digital signature at pickup, and every high-value handoff — engagement rings, appraised necklaces, custom pieces — has a verifiable record, not just a name scribbled in a logbook.
Why jewelry businesses switch to BytePhase
Jewelry repair shops keep growing on spreadsheets, sticky notes and a WhatsApp group until a ring goes missing between the polishing bench and the front counter — that’s when owners switch. BytePhase replaces the chaos with one system for ticketing, inventory, POS and automated customer updates, priced at $11/month instead of the per-store fees that punish growing chains. You get a full 15-day free trial with complete access, not a stripped-down demo, so you can run real prong-retipping and stone-setting jobs before deciding. It’s why 2,000+ repair businesses across 32+ countries now run their bench on BytePhase.
