White-Label Custom Branding & Custom Domain for Repair Shop CRM

Custom branding at a glance

What your customers actually see

The point of white-label custom branding is that your customers experience your business — not the platform underneath. Here's what changes:

What the add-on unlocks vs. what's already in the base plan

Many tenant-level branding fields work on every BytePhase plan. The Custom Branding add-on specifically unlocks the custom domain layer and everything that flows from it.

How does custom domain setup work? (Step-by-step)

Total active work is about 30 minutes with your DNS provider login ready. End-to-end go-live typically takes about 2 business days, mostly waiting for DNS propagation between verification, SSL issuance, and routing.

The 5-step process

1. Add your domain in BytePhase → Business Settings → Custom Branding.
2. Verify ownership by adding the TXT record we provide to your DNS.
3. Validate SSL by adding the CNAME record we provide. We auto-request a TLS certificate.
4. Point to the CDN with the final CNAME (or ALIAS / ANAME for apex domains like yourshop.com).
5. Go live when status moves to "SSL Active" — typically 15–30 minutes after the final DNS record.

Limits and gotchas

• One custom domain per plan. On Enterprise, that single domain serves all your branches via unlimited subdomains (e.g. abc.yourshop.com, pqr.yourshop.com) at no extra cost.
• Apex / root domains need ALIAS or ANAME support from your DNS provider — a DNS-standard limitation, not BytePhase-specific.
• Your existing email and website are untouched. We only add new DNS records (TXT, CNAME). MX, A, and other records are not modified.
• Sign-in with Google on your custom domain requires a one-time redirect URL whitelist via BytePhase support.
• Removal disconnects from your *.bytephase.com subdomain (not the custom domain itself). CDN tear-down completes in 5–15 minutes.

How much does custom branding cost on BytePhase?

What's included

• One custom domain with auto-SSL on a global CDN
• Branded PWA install — your business name + your favicon on customer's home screen
• Branded browser tab title on your custom domain
• Enterprise Plan: That single domain serves all your branches at no extra cost. Optional per-branch domains available — contact sales.

Most repair shop CRMs that offer white-label charge significantly more for similar capability, often as a separate enterprise tier. BytePhase keeps white-label affordable so single-location shops can run a branded customer experience from day one.

Visual branding: what you can and can't customize

Email, SMS, and WhatsApp under your brand

Email — your own SMTP

• From-name and from-address are yours. Configure your own SMTP (Gmail, Office 365, Zoho, Hostinger, GoDaddy, iCloud, cPanel, or any standard SMTP) under Business Settings → Email Configuration. Mail comes from you@yourdomain.com with your business name as sender.
• Email body uses your business name, support email, and support phone in the footer once Custom Branding is fully active on a custom domain.
• SMTP configuration is required. If SMTP is not configured or misconfigured, the system shows an "Error sending email" message and the mail is not sent — BytePhase does not send mail on your behalf as a fallback.
• System notifications (plan renewals, billing failures, queue alerts) always come from BytePhase — operational mails to the account owner only, not customer-facing.

SMS — fully your message, with one compliance note for India

• SMS templates are per-tenant — you author your own message text.
• India tenants: every SMS appends -BytePhase (TRAI/DLT requirement — see below).
• Non-India tenants: no suffix is appended.

WhatsApp — your number, your templates

• WhatsApp business number, sender name, and templates are per-tenant.
• WhatsApp shortened links use a BytePhase short-link service (short.bytephase.com).

Terms & Conditions — your own

You author your own T&C for invoices, quotations, sales, and purchases. Stored per-tenant; no BytePhase boilerplate is forced into customer documents. Master T&C templates by business type (Computer Repair, Mobile Repair, etc.) are available — import and edit, or write your own.

India SMS compliance (TRAI/DLT): what it means for your brand

Indian telecom regulation (TRAI) requires every commercial SMS sent through DLT-registered headers to identify the originating platform. Most SaaS providers either don't register at all (and can't send SMS in India) or force every customer to handle their own DLT registration (weeks of paperwork per shop). BytePhase handles it centrally so you can start sending SMS the moment you sign up.

How the suffix works

• Applies to: every SMS template, every outbound message, every plan tier — for tenants whose country is set to India.
• Cannot be removed by enabling Custom Branding, upgrading plan, editing the template, or via support. It is enforced in code as a compliance control.
• Does not apply to email, WhatsApp, in-app messages, push notifications, or invoices — those are fully branded.
• Non-India tenants on Custom Branding have no such suffix.

Your business identity across BytePhase

These tenant-level fields flow into every customer-facing surface — invoices, emails, receipts, signatures — on every plan:

• Business name
• Business email
• Business address
• Phone, mobile, alternate, WhatsApp number
• GST number / tax registration
• Bank account details (for invoices)
• Business hours
• Business signature image
• Important links (custom URLs)
• Currency, timezone, locale, country

All editable under Business Settings → Account Details.

PWA & mobile: how branded installs work

What your customers see when they install the PWA depends on which URL they install from:

Bottom line: For a fully branded install (your name + your icon), direct customers to install from your custom domain with Custom Branding on and a favicon uploaded. Installs from *.bytephase.com always show BytePhase by design.

Why no native Android or iOS app?

A native white-labeled mobile app would require building and maintaining a separate per-tenant build for every shop — at the kind of cost that would push white-label pricing 10x higher. The PWA delivers ~90% of native functionality (home-screen install, offline use, push notifications, near-native launch) at a price single-location shops can afford. Native is something we may revisit; for now, PWA is the answer.

Full coverage matrix

Frequently asked questions

What is custom branding for repair shop software?

Custom branding (also called white-labeling) lets your customers see your business under your own domain, logo, favicon, business name, and email sender — while the underlying CRM remains BytePhase. On BytePhase, this includes a custom domain with auto-SSL, branded login screen, branded invoices and quotations, your own SMTP sender, your WhatsApp business number, and a branded PWA install on your customers' phones.

How much does custom branding cost on BytePhase?

BytePhase uses Purchase Power Parity (PPP) pricing — the cost of the Custom Branding add-on varies by country based on your local Standard Plan price. The add-on is available only on annual plans (not monthly or quarterly). On the Enterprise Plan, one custom domain serves all your branches at no extra cost; per-branch domains are available on request. To get a quote for your region, email support@bytephase.com.

Why is custom domain setup a paid add-on instead of a free toggle?

Custom domain setup is roughly 30 minutes on your side, but on our side it involves manual SSL certificate issuance and auto-renewal configuration, mapping your domain to our global CDN and tenant routing layer, mapping your branded short URL to your domain, configuring and verifying the domain inside Google Cloud for sign-in and notifications, and multiple backend configurations so favicon, PWA manifest, and branded surfaces activate cleanly. The price covers this setup plus ongoing maintenance — certificate renewals, CDN configuration, and domain health monitoring for the life of your subscription.

Can I send SMS from my own brand in India?

Partially. The SMS body and templates are fully yours, but Indian TRAI/DLT regulations require every commercial SMS to identify the originating platform. BytePhase appends -BytePhase to every SMS sent from an India-country tenant, and this cannot be removed by any plan or setting. The trade-off: BytePhase handles all DLT registration on your behalf — saving you 2–4 weeks of telecom paperwork per shop.

Do I need my own SMTP server to send email under my brand?

Yes. SMTP configuration is required. You connect your own SMTP provider (Gmail, Office 365, Zoho, Hostinger, GoDaddy, iCloud, cPanel, or any standard SMTP) under Business Settings → Email Configuration. If SMTP is not configured or misconfigured, the system shows an "Error sending email" message and the mail is not sent — BytePhase does not send mail on your behalf as a fallback.

Will switching to a custom domain break my existing email or website?

No. BytePhase only adds new DNS records (TXT for verification, CNAME for routing). Your MX, A, and other DNS records are not touched — so your email and existing website continue working normally. Your *.bytephase.com subdomain also keeps working as a fallback during and after the switch.

Can I get a native Android or iOS app under my own brand?

No native white-labeled mobile app is offered today. Your customers install the PWA (progressive web app) from your custom domain. When installed from your custom domain with Custom Branding on and a favicon uploaded, the PWA appears on the customer's home screen with your business name and your favicon — delivering ~90% of native app functionality (offline use, push notifications, home-screen launch) without the cost of a per-tenant native build.

How long does custom domain setup take?

Active setup work takes about 30 minutes if you have your DNS provider login ready. End-to-end go-live typically takes about 2 business days, because most of that time is waiting for DNS propagation between verification, SSL issuance, and routing steps. Once your final DNS record is in place, go-live completes in 15–30 minutes (occasionally up to 24 hours depending on your DNS provider's cache).

How many custom domains can I have?

One custom domain is included with the Custom Branding add-on on every annual plan. On the Enterprise Plan, that single domain serves all your branches at no extra cost; you can optionally add a separate custom domain per branch at per-domain pricing. Monthly and quarterly plans do not include Custom Branding.

Does custom branding affect SEO of my existing website?

No. Custom Branding only routes a subdomain or apex domain to the BytePhase CRM app — typically crm.yourshop.com. Your main website at yourshop.com, its SEO, and its existing DNS records (MX, A, etc.) are not affected. We only add new TXT and CNAME records for the CRM subdomain.

Key terms

PWA (Progressive Web App)

Installable web app that works like a native app on phone or desktop — supports offline use, push notifications, home-screen launch.

SMTP

Your email server — used to send mail with your business as the sender.

CDN (Content Delivery Network)

Global infrastructure that serves your site fast everywhere in the world.

TRAI / DLT

Telecom Regulatory Authority of India and the Distributed Ledger Technology registration regime for commercial SMS in India.

Further reading

• What is a custom domain and why it matters more than you think — overview blog
• How to set up a custom domain in BytePhase CRM — step-by-step setup guide
• TRAI (Telecom Regulatory Authority of India) — SMS compliance regime reference
• Progressive Web Apps (web.dev) — background on PWA technology