How Signature Capture Works in BytePhase: Business & Customer Signing

Signature capture in BytePhase works two ways: a default business signature that auto-populates your job sheets, quotations, invoices, and receipts, and a customer signature captured directly on a ticket — during pickup and delivery handover, or on-screen when a document is printed. Here’s how both work.

How Signature Capture Works in BytePhase

Your Default Business Signature

Every BytePhase account can store one default business signature, which prints automatically on documents unless a ticket has its own captured signature. To set it:

• Log in to the BytePhase portal and click your business logo
• Go to Business Settings -> Business Information -> Signature
• Upload a signature image, or draw one directly on the signature pad

• Click Select file and choose your signature image

• Once uploaded, your signature is saved and displayed like this:

• Prefer not to upload a file? Draw your signature instead using a mouse, trackpad, or touchscreen, then save it directly on the signature pad.

• Once saved, your business signature appears automatically on job sheets, quotations, invoices, payment receipts, and other documents — unless the ticket already has its own customer signature (below).

Capturing a Customer’s Signature on a Repair Ticket

Beyond the default business signature, BytePhase can capture the customer’s own signature on a specific ticket. This is a separate, ticket-level capture — useful anywhere you need proof that the customer actually saw and agreed to what’s on the document, not just your shop’s standing signature.

During Pickup and Delivery Handover

In your pickup & drop settings, turn on Require Signature (alongside the separate Require OTP option) to add a signature step to the handover flow. When a technician hands a device to a customer — at pickup or at delivery — the customer signs on-screen using a mouse, finger, or stylus, and that signature is saved against the handover record. As part of repair ticket management, this gives you a timestamped, signed record that the device actually changed hands, alongside or instead of OTP verification.

On Job Sheets, Quotations, Invoices, and Receipts

When you open a job sheet, quotation, invoice, or receipt to print or share it, a signature widget on that screen lets the customer sign directly on-screen — for example, to approve a quotation before work starts, or to confirm they received their device. The technician or employee can sign the same document. If no customer signature has been captured for that document, BytePhase falls back to your default business signature, so nothing prints blank.

Together, the default business signature and ticket-level customer signature mean every job sheet, quotation, invoice, and receipt your shop hands out looks signed and professional — with a real audit trail behind it. BytePhase gives you a 15-day free trial, no credit card required, so you can try signature capture on your own tickets before committing.