Question 1

Is the mobile app included in every plan?

Accepted Answer

Yes. Native Android and iOS apps are included on every plan, with no per-device fee. Technicians can book repairs with photos, scan barcodes, check stock and update job status from their phone.

Question 2

Can I import my existing customers and inventory?

Accepted Answer

Yes. The import wizard takes Excel or CSV files for customers, employees, leads and spare parts, and you run the import yourself; support is there if you get stuck. You can run your old system alongside BytePhase during the 15-day trial. Old tickets and invoice history are not imported.

Question 3

Does BytePhase work for computer and laptop repair shops?

Accepted Answer

Yes. Computer and laptop repair has its own template with device types, brands and services pre-loaded. Log serial numbers, accessories received and condition photos at intake, track parts per job and hand devices back with OTP verification. Data recovery jobs have a dedicated module.

Question 4

Can customers check their repair status themselves?

Accepted Answer

Yes, in two ways. Every job has a tracking number: customers enter it with their mobile number or email and a one-time code to see the status, details and updates, without calling the shop. They can also log in to the customer portal with a one-time code to see all their repairs, approve or reject quotations, download job sheets and invoices, and request a pickup or book a new repair. Pickup requests depend on your plan.

Question 5

Can I create quotations and invoices for repairs?

Accepted Answer

Yes. Create a quotation on the repair ticket with parts and services. The customer approves or rejects it from a link, or with Approve and Reject buttons when you connect your own WhatsApp number. The finished job becomes an invoice in one click, with your tax and currency.

Question 6

Does BytePhase handle my country’s tax rules?

Accepted Answer

Yes. You set up your own taxes with their name, rate and registration number, then apply them to each part and service, so one invoice can mix rates. A tax can be split into its components, such as CGST and SGST in India, and each item can carry its HSN or tax code. Invoices print the full tax breakdown in your currency, and the tax report shows the tax charged on every invoice.

Question 7

Which currencies does BytePhase support?

Accepted Answer

All of them. Your shop quotes and invoices customers in your local currency, set from your country — and if yours is not listed yet, we add it. Your BytePhase subscription is billed in Indian rupees in India and in US dollars in every other country, and international cards are accepted.

Question 8

Can I use BytePhase in my country?

Accepted Answer

Yes. BytePhase is used by repair businesses in 40+ countries. It works in your local currency and any timezone, in 8 languages with more added on request, and plan prices are set for your market.

Question 9

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 15-day free trial with full access to every feature, and paid plans come with a 30-day money-back guarantee.

Question 10

Can I use my own brand and domain?

Accepted Answer

Yes. With white-label, BytePhase runs on your own domain (for example app.yourshop.com) with your logo and colors on the app and on customer notifications.