Question 1

Where do I book a Shiprocket shipment in BytePhase?

Accepted Answer

From the job, when you add its delivery. Turn on Ship via Shiprocket, enter the package weight and dimensions, check the pickup and delivery addresses, then click Check available couriers, pick one and save. The switch appears only while Shiprocket is connected, and the staff member booking needs permission to manage integrations.

Question 2

Is the Shiprocket courier rate added to the job's delivery charges?

Accepted Answer

When you select a courier, BytePhase fills the delivery charges with that courier's rate as quoted by Shiprocket, so you can pass the cost on to the customer. The field stays editable, so you can round it, add packing or clear it before saving the delivery.

Question 3

Why does Shiprocket show no couriers available for a parcel?

Accepted Answer

Shiprocket found no courier that serves that pickup and delivery pincode pair at the weight you entered. Check both pincodes in the addresses and the package weight, then click Check available couriers again. If BytePhase asks you to fill the pincodes and weight, one of those three is missing, and the courier list needs all of them.

Question 4

Do I need a separate Shiprocket account for each of my businesses?

Accepted Answer

No. BytePhase holds one Shiprocket connection for the whole account, and every business inside it books through that same Shiprocket login. Each shipment stays attached to the job delivery it was booked from, so it is recorded under that job's business.

Question 5

What happens to my shipments if I disconnect Shiprocket?

Accepted Answer

Disconnecting switches the integration off; it does not delete anything or cancel parcels already with Shiprocket. Shipments you booked, with their AWB numbers, stay on their jobs, and the Ship via Shiprocket switch disappears from new deliveries until you connect again with your Shiprocket API email and password.

Question 6

Which integrations need the Standard plan or higher?

Accepted Answer

Mailchimp, PhonePe, QuickBooks and Xero are part of the Standard and Enterprise plans and are hidden on Lite and Basic. Meta Lead Ads, Shiprocket, the SMS gateways and the Google and Microsoft calendars can be connected on every plan. Leads captured from Meta, IndiaMART or Justdial land in Leads, which needs Standard or Enterprise; the 15-day trial includes Standard features.

Question 7

Which BytePhase integrations work only in India?

Accepted Answer

Shiprocket, PhonePe, UPI payment links, IndiaMART, Justdial and Gupshup SMS are for shops in India, and SMS packs are sold in India only. The rest, such as Meta Lead Ads, Twilio, BulkGate, QuickBooks, Xero, Mailchimp, Zapier and the Google and Microsoft calendars, work for shops in any country.

Question 8

Do BytePhase integrations cost extra?

Accepted Answer

No. BytePhase does not charge separately for any integration on this page. The only paid extras around messaging are SMS packs and WhatsApp balance top-ups. Some services you connect bill you directly under your own account with them, for example courier charges in Shiprocket or message fees in Twilio and BulkGate.

Question 9

Which lead sources can BytePhase capture automatically?

Accepted Answer

Meta Lead Ads from Facebook and Instagram, IndiaMART and Justdial for shops in India, and website forms from WordPress, Typeform, Jotform, Tally.so or your own site. Zapier, n8n and the BytePhase API can add leads from other tools. Each lead is tagged with its source, so you can see at a glance where every enquiry came from.

Question 10

How do I test my IndiaMART lead connection, and where can I see what arrived?

Accepted Answer

Use the test option on IndiaMART's Push API screen; the enquiry shows up in BytePhase within seconds. Each connection has a View activity log that lists every delivery as Successful, Duplicate, Failed or Received, and a failed entry can be retried once you have fixed the cause. Justdial cannot send a test lead on demand, so its connection is confirmed when your first real enquiry arrives.

Where do I book a Shiprocket shipment in BytePhase?

Is the Shiprocket courier rate added to the job’s delivery charges?

Why does Shiprocket show no couriers available for a parcel?

Do I need a separate Shiprocket account for each of my businesses?

What happens to my shipments if I disconnect Shiprocket?

Which integrations need the Standard plan or higher?

Which BytePhase integrations work only in India?

Do BytePhase integrations cost extra?

Which lead sources can BytePhase capture automatically?

How do I test my IndiaMART lead connection, and where can I see what arrived?

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