Question 1

What is BytePhase Inventory Management?

Accepted Answer

BytePhase Inventory Management is inventory management for repair shops: it links spare parts to repair jobs, sales and purchases, keeps a stock history for every part and flags low-stock parts on the dashboard.

Question 2

What is the Point of Sale (POS) feature in BytePhase?

Accepted Answer

The POS feature in BytePhase enables repair shops to manage sales efficiently by processing payments, generating invoices, and offering customer discounts.

Question 3

Can I bring my existing customers into BytePhase?

Accepted Answer

Yes. Import customers, parts and staff from an Excel or CSV file. Add bills still open in your old system as new invoices, then collect against them with the PhonePe integration.

Question 4

What happens to my shipments if I disconnect Shiprocket?

Accepted Answer

Disconnecting switches the integration off; it does not delete anything or cancel parcels already with Shiprocket. Shipments you booked, with their AWB numbers, stay on their jobs, and the Ship via Shiprocket switch disappears from new deliveries until you connect again with your Shiprocket API email and password.

Question 5

Can I pause Meta Lead Ads without disconnecting Facebook?

Accepted Answer

Yes. Open Settings › Integrations › Meta Lead Ads and set Service status to Inactive. While it is inactive, BytePhase does not import new leads from your Page; set it back to Active to resume. Your Facebook connection stays in place, so there is no need to sign in to Facebook again.

Question 6

What do I update in n8n if I rotate the BytePhase API key?

Accepted Answer

Rotating the key on the integration's Activity screen stops the old key immediately, with no overlap period. Copy the new key, which is shown once, and update the Header Auth credential in n8n. Every workflow using that credential picks up the new key. Until you update it, those calls are rejected as unauthorised.

Question 7

How should my Zapier filters handle renamed repair statuses?

Accepted Answer

Filter on status_stage, not status. Each shop names its own repair statuses, so a filter on a status name breaks if someone renames Ready for Pickup. Stages are fixed, so a filter such as status_stage equals completed keeps working. The Repair Status Changed trigger sends both, along with who changed it and any comment.

Question 8

Who in my team can set up or remove the Jotform integration?

Accepted Answer

It depends on their role. BytePhase has separate integration permissions: one to view integrations, one to create or change them, and one to delete them. Give these only to the people who manage your forms. Disconnecting an integration stops its API key and rejects new submissions, but the submission history is kept.

Question 9

What should I do if the API key in my WordPress plugin is lost or exposed?

Accepted Answer

Rotate it. On the integration's Activity screen in BytePhase, click Rotate key and copy the new key, which is shown once. The old key stops working immediately. Paste the new one into BytePhase → Connection in WordPress. Submissions made in the meantime are queued by the plugin and delivered once the new key is saved. In WordPress the key is masked after saving and never logged.

Question 10

Who in my team can connect or change the BulkGate integration?

Accepted Answer

Connecting, editing and sending a test from the BulkGate integration all need the integration edit permission, and removing it needs a separate delete permission. The Admin role holds these by default. On plans with custom permissions, you can also give them to another role, so a trusted manager can look after BulkGate without full admin access.