FAQs Archive %

Q: How do I connect BytePhase to Zapier?

With an API key. BytePhase generates it, shows it once, and stores only a SHA-256 hash — afterwards you see just its last four characters. You paste it into your Zapier connection along with your API base URL, and every request is then authenticated, rate-limited and scoped to your shop. A built-in connection test confirms the link before you switch a Zap on.

Q: Why is custom domain setup a paid add-on instead of a free toggle?

Custom domain setup is roughly 30 minutes on your side, but on our side it involves manual SSL certificate issuance and auto-renewal, mapping your domain to our global CDN and tenant routing layer, mapping your branded short URL, configuring and verifying the domain inside Google Cloud for sign-in and notifications, and multiple backend configurations so favicon, PWA manifest, and branded surfaces activate cleanly. The price covers this setup plus ongoing maintenance — certificate renewals, CDN configuration, and domain health monitoring for the life of your subscription.

Q: Can I send SMS from my own brand in India?

Partially. The SMS body and templates are fully yours, but Indian TRAI/DLT regulations require every commercial SMS to identify the originating platform. BytePhase appends "-BytePhase" to every SMS sent from an India-country tenant, and this cannot be removed by any plan or setting. The trade-off: BytePhase handles all DLT registration on your behalf — saving you 2–4 weeks of telecom paperwork per shop.

Q: How long does custom domain setup take?

Active setup work takes about 30 minutes if you have your DNS provider login ready. End-to-end go-live typically takes about 2 business days, because most of that time is waiting for DNS propagation. Once your final DNS record is in place, go-live completes in 15–30 minutes (occasionally up to 24 hours depending on your DNS provider's cache).

Q: Does custom branding affect the SEO of my existing website?

No. Custom Branding only routes a subdomain or apex domain to the BytePhase CRM app — typically crm.yourshop.com. Your main website at yourshop.com, its SEO, and its existing DNS records (MX, A, etc.) are not affected. We only add new TXT and CNAME records for the CRM subdomain.

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How do I connect BytePhase to Zapier?

What is custom branding for repair shop software?

How much does custom branding cost on BytePhase?

Why is custom domain setup a paid add-on instead of a free toggle?

Can I send SMS from my own brand in India?

Do I need my own SMTP to send email under my brand?

Will switching to a custom domain break my existing email or website?

Can I get a native Android or iOS app under my own brand?

How long does custom domain setup take?

Does custom branding affect the SEO of my existing website?

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