Question 1

How does self-service check-in help a repair shop?

Accepted Answer

It moves the queue online: customers describe the device and the problem themselves, pick a slot, and get automatic confirmations and updates. The counter spends its time on repairs instead of intake questions, and every booking lands as a ticket instead of a note.

Question 2

What should an online repair booking flow include?

Accepted Answer

Keep it under a minute: device type, problem description, contact details, preferred time — then an instant confirmation message. Connect it to your shop software so a booking becomes a ticket automatically; BytePhase’s booking flow, for example, feeds straight into its ticket system.

Question 3

What is the difference between inventory and stock in a repair shop?

Accepted Answer

Inventory is the complete list of goods the shop holds — every part on the shelf, already ordered from a supplier, or checked out to a technician’s bench. Stock is the subset that is physically on the shelf right now and ready to use on a job. Inventory is your total investment; stock is what you can promise a walk-in customer today.

Question 4

Why does the inventory vs stock difference matter?

Accepted Answer

Because promises depend on the shelf and cash depends on the total. Quoting a same-day screen replacement requires knowing the part is physically in stock; ordering decisions need the full inventory picture including parts already on order. Confusing the two produces broken promises at one end and over-ordering at the other.

Question 5

How should a repair shop track spare parts?

Accepted Answer

Give every part a tracked quantity and a reorder point you actually watch, deduct parts the moment they are fitted to a ticket, and count what the system says against the shelf on a schedule. Repair software such as BytePhase deducts stock from the job itself, so counts stay honest without a separate stock register.

Question 6

What is DLT registration and why does SMS need it in India?

Accepted Answer

DLT (Distributed Ledger Technology) registration is TRAI’s system for approving commercial SMS senders and message templates in India. Messages from unregistered senders or templates get blocked or filtered as spam — so a repair shop’s status updates only reliably reach customers when sent through a DLT-registered route such as Gupshup.

Question 7

How do I connect Gupshup SMS to BytePhase?

Accepted Answer

Two steps: create a Gupshup account and generate an SMS API key, then paste that key into the SMS settings inside BytePhase. Once connected, ticket status changes trigger the SMS templates automatically — no manual texting.

Question 8

Can I use WhatsApp instead of SMS for repair updates?

Accepted Answer

Yes — BytePhase also sends WhatsApp updates, and many shops run both: WhatsApp for rich updates and SMS as the reliable fallback that needs no data connection. DLT-registered SMS still matters for customers who are not on WhatsApp.

Question 9

What is mobile repair software?

Accepted Answer

A cloud platform that runs a phone and gadget repair business from one dashboard — repair tickets, parts inventory, GST-compliant billing, WhatsApp customer updates and verified device handover. It replaces the notebooks, spreadsheets and separate billing apps most shops juggle.

Question 10

Does one platform cover both cell phone and computer repair?

Accepted Answer

Yes — the workflow is the same: intake, diagnosis, parts, repair, invoice, handover. Platforms such as BytePhase handle phones, computers and other electronics on one ticket system, so a mixed shop does not need two tools.