Question 1

What does the activity log record in BytePhase?

Accepted Answer

Every action taken against a repair job — status updates, edits, technician assignment and payment additions — with the user who did it and a timestamp, whether the change came from the admin or an employee. Together the entries form a complete history of each repair ticket.

Question 2

Do I need to install anything to start a trial?

Accepted Answer

No — BytePhase is cloud software: sign up, log in from the browser, and add the Android or iOS app if you want the counter in your pocket. Starting a trial takes minutes, not an IT project.

Question 3

What should I test during a repair software trial?

Accepted Answer

Your own workflow, not the feature list: create a real ticket at the counter, import your parts and watch stock deduct when one is fitted, send the customer an automatic update, print or send the invoice in your format, and bring one teammate in to try their role. If those feel faster than your current system, the decision makes itself.

Question 4

How long is the BytePhase free trial?

Accepted Answer

15 days — deliberately longer than the 14 days common elsewhere, so a shop can run real jobs through a full two-week rhythm, including the weekend rushes, before deciding.

Question 5

What payment methods should a repair shop POS accept?

Accepted Answer

Whatever your customers hand you: cash, cards, and UPI or QR payments where they dominate, such as in India. The useful part is reconciliation — a payment collected through the POS marks its own invoice paid, for example through BytePhase’s UPI and PhonePe integrations.

Question 6

Can repair shop POS software handle partial payments?

Accepted Answer

Yes — repairs often take a deposit at intake and the balance at pickup, so a repair POS records advance, partial and final payments against the same ticket, keeping the invoice and the outstanding amount straight without side calculations.

Question 7

How is a repair shop POS different from a retail POS?

Accepted Answer

A retail POS sells items off a shelf. A repair POS bills a job: the device’s ticket, parts used, labour and warranty land in one invoice, and paying it updates the ticket, the inventory and the customer record together. Selling accessories over the counter still works — it is the repair side retail systems lack.

Question 8

How should a repair shop track spare parts?

Accepted Answer

Give every part a tracked quantity and a reorder point you actually watch, deduct parts the moment they are fitted to a ticket, and count what the system says against the shelf on a schedule. Repair software such as BytePhase deducts stock from the job itself, so counts stay honest without a separate stock register.

Question 9

Why does the inventory vs stock difference matter?

Accepted Answer

Because promises depend on the shelf and cash depends on the total. Quoting a same-day screen replacement requires knowing the part is physically in stock; ordering decisions need the full inventory picture including parts already on order. Confusing the two produces broken promises at one end and over-ordering at the other.

Question 10

What is the difference between inventory and stock in a repair shop?

Accepted Answer

Inventory is the complete list of goods the shop holds — every part on the shelf, already ordered from a supplier, or checked out to a technician’s bench. Stock is the subset that is physically on the shelf right now and ready to use on a job. Inventory is your total investment; stock is what you can promise a walk-in customer today.