Question 1

Can I use BytePhase on a phone or tablet?

Accepted Answer

Yes. BytePhase has Android and iOS apps along with the browser version, so tickets, payments and customer updates work from the counter, the bench or the field. The Android app is on Google Play.

Question 2

How do I connect Tally.so to BytePhase?

Accepted Answer

Copy your unique webhook URL from BytePhase and paste it into your Tally.so form’s webhook settings. Then submit one test response — BytePhase detects your fields automatically, you map them, choose whether submissions become leads or self check-ins, and press Activate.

Question 3

Is Tally.so the same as TallyPrime?

Accepted Answer

No, and this catches people out. Tally.so is an online form builder. TallyPrime is Indian accounting software — a different product from a different company. BytePhase connects to both, but they are separate integrations: this page is the form builder.

Question 4

Do I need Zapier or a developer to connect Tally.so?

Accepted Answer

No. The connection is a direct webhook from Tally.so to BytePhase — no middleware, no code. Setup is copying one URL and clicking through a guided mapping screen.

Question 5

What does a Tally.so submission become in BytePhase?

Accepted Answer

Your choice per form: a lead — an enquiry with contact and device details ready to follow up — or a self check-in, a device intake that Reception converts into a full job in one click.

Question 6

How is the Tally.so webhook secured?

Accepted Answer

The webhook URL carries a key that is shown once and stored only as a hash, and you can set a signing secret so Tally.so signs every delivery and BytePhase verifies the signature before accepting it. Every request is rate-limited and scoped to your shop alone, and rotating the key instantly retires the old URL.

Question 7

Will Tally.so resubmissions create duplicate records?

Accepted Answer

No. Tally.so sends a submission id with every delivery and BytePhase keys on it, so a retried or re-sent response updates the same record instead of creating a second one. Genuinely new submissions from the same customer follow the duplicate policy you set.

Question 8

Is there open-source computer repair shop software?

Accepted Answer

A few open-source repair and ticketing projects exist, but they are self-hosted: you provide the server, updates, backups and security, and there is no support team behind them. For most repair shops the time that takes costs more than a managed cloud platform. BytePhase is cloud-based computer repair shop software — you can try every feature free for 15 days before deciding.

Question 9

How do I connect Jotform to BytePhase?

Accepted Answer

Copy your unique webhook URL from BytePhase and add it in your Jotform's webhook settings. Submit one test, map the detected fields, choose leads or self check-ins, and press Activate. No code, no middleware.

Question 10

What does a call create in BytePhase?

Accepted Answer

A lead — an enquiry with contact and device details ready to follow up — or a self check-in, a device intake that Reception converts into a full job in one click. Send the destination with each call or set a default in BytePhase.