Question 1

What does a submission become in BytePhase?

Accepted Answer

Your choice per form: a lead — an enquiry with contact and device details ready to follow up — or a self check-in, a device intake that Reception converts into a full job in one click.

Question 2

How is the webhook secured?

Accepted Answer

Three ways. The webhook URL carries a key that is shown once and stored only as a hash; you can generate a signing secret so Typeform cryptographically signs every delivery and BytePhase verifies it; and every request is rate-limited and scoped to your shop alone. Rotating the key instantly retires the old URL.

Question 3

What happens to answers I don't map?

Accepted Answer

They are kept on the created record as custom fields rather than discarded, so a question you add to the form later never silently vanishes.

Question 4

What if a delivery fails?

Accepted Answer

It is logged as failed with the error, and you can retry it in one click from the activity screen. If deliveries keep failing, BytePhase shows a warning on the integration and emails you. Re-deliveries of the same response never create duplicates.

Question 5

How do I connect Jotform to BytePhase?

Accepted Answer

Copy your unique webhook URL from BytePhase and add it in your Jotform's webhook settings. Submit one test, map the detected fields, choose leads or self check-ins, and press Activate. No code, no middleware.

Question 6

Why do my fields look clean instead of q3_something?

Accepted Answer

BytePhase strips Jotform's internal question prefixes before showing you the detected fields, so you map fullName or deviceBrand — the names you actually gave your questions.

Question 7

How is the webhook secured?

Accepted Answer

The webhook URL embeds a key that is shown once and stored only as a SHA-256 hash. Every request is authenticated, rate-limited and scoped to your shop alone, and you can rotate the key at any time — the old URL stops working the moment you do.

Question 8

Will resubmissions create duplicate records?

Accepted Answer

Only if you want them to. The duplicate policy matches by email or mobile and either skips the repeat or creates a new record. Jotform re-deliveries of the same submission are recognised by their submission ID and never create doubles.

Question 9

What if a delivery fails?

Accepted Answer

It is logged as failed with the error and can be retried in one click from the activity screen. If failures continue, BytePhase shows a warning on the integration and emails you before enquiries are lost.

What does a submission become in BytePhase?

How is the webhook secured?

What happens to answers I don’t map?

What if a delivery fails?

How do I connect Jotform to BytePhase?

Why do my fields look clean instead of q3_something?

What does a submission become in BytePhase?

How is the webhook secured?

Will resubmissions create duplicate records?

What if a delivery fails?

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