Question 1

Which UPI ID prints as the QR code on my BytePhase invoices?

Accepted Answer

The one marked as the default handle for that business. It prints as a QR code on invoices and receipts. The first UPI ID you add becomes the default automatically, and marking another one as default moves the QR over to it. If you delete the default, the oldest remaining UPI ID takes over, so documents are never left without one. Adding or removing UPI IDs needs the business settings permission.

Question 2

What happens to a Gupshup SMS when my SMS balance runs out?

Accepted Answer

It is skipped, not sent. BytePhase checks your SMS balance before each message and, when it is at zero, records that SMS as skipped for lack of credits. Other channels for the same event, such as email or WhatsApp, are handled separately and still go out if they are switched on. Buy an SMS pack to start sending SMS again.

Question 3

Can a customer stop receiving Gupshup SMS from my shop?

Accepted Answer

Yes. Each customer record has Notification preferences, where you can switch SMS off for that customer altogether or only for particular events such as invoices or payments. BytePhase checks these settings before every automatic SMS and skips the message if SMS is off, so the customer stops getting texts without you changing anything else.

Question 4

Can BytePhase text customers with international numbers through Twilio?

Accepted Answer

Yes. BytePhase sends every Twilio text in full international format. It uses the country code saved with the customer's mobile number, and if none is saved, your shop's own country code. A customer abroad gets your updates as long as their number carries the right country code and your Twilio account is able to send to that country.

Question 5

Can I add my shop name or a signature to texts sent through Twilio?

Accepted Answer

Yes, for shops outside India. Set an SMS signature in the notification signature settings and BytePhase adds it to the end of every SMS, after a blank line. If you run more than one business in BytePhase, each business has its own signature, and each text carries the signature of the business it belongs to.

Question 6

Which BytePhase messages can go out by SMS through Twilio?

Accepted Answer

Any notification with SMS switched on. In the default notification settings you choose, per event, whether SMS, WhatsApp, email or push is used. For customers that covers payments, bulk payments, review requests, delivery, invoices and quotations; for staff it covers job assignments, tasks and job comments. With Twilio as your primary SMS provider, every one of those texts goes through your Twilio account.

Question 7

Does BytePhase show whether Twilio delivered a text?

Accepted Answer

BytePhase records each text in your SMS history once Twilio accepts it, together with the message SID Twilio returns, the number it went to and your From number. It does not fetch later delivery receipts from Twilio, so to confirm final delivery, look up that message SID in your Twilio account.

Question 8

If I run two businesses in BytePhase, do they share one Twilio account?

Accepted Answer

Yes. The SMS provider is set once for your whole BytePhase account, so when Twilio is primary, every business sends through the same Twilio account and From number. What changes per business is the signature: outside India, each business can have its own SMS signature, and a text carries the signature of the business that issued it.

Question 9

What sender name do customers see on texts sent through BulkGate?

Accepted Answer

BytePhase passes BulkGate only the customer's number and the message text, with no sender ID of its own. The sender your customers see is therefore whatever your BulkGate account is set up to use, so manage your sender name or number in BulkGate. In BytePhase's SMS history, the sender column shows your BulkGate Application ID.

Question 10

Can two businesses in one BytePhase account both use BulkGate?

Accepted Answer

Yes, they share it. The SMS provider is set once for your whole BytePhase account, so every business sends through the same BulkGate account when BulkGate is primary. Each business can still have its own SMS signature, and a text carries the signature of the business that issued it, so customers can tell which business is writing to them.