Question 1

What sender name do customers see on texts sent through BulkGate?

Accepted Answer

BytePhase passes BulkGate only the customer's number and the message text, with no sender ID of its own. The sender your customers see is therefore whatever your BulkGate account is set up to use, so manage your sender name or number in BulkGate. In BytePhase's SMS history, the sender column shows your BulkGate Application ID.

Question 2

Can BulkGate send BytePhase texts to customers in other countries?

Accepted Answer

Yes. Before handing a text to BulkGate, BytePhase puts the number into full international format, using the country code saved with the customer's mobile number or, if there is none, your shop's country code. Keep country codes on foreign customers' numbers, and make sure your BulkGate account can send to the countries you need.

Question 3

Can two businesses in one BytePhase account both use BulkGate?

Accepted Answer

Yes, they share it. The SMS provider is set once for your whole BytePhase account, so every business sends through the same BulkGate account when BulkGate is primary. Each business can still have its own SMS signature, and a text carries the signature of the business that issued it, so customers can tell which business is writing to them.

Question 4

Who in my team can connect or change the BulkGate integration?

Accepted Answer

Connecting, editing and sending a test from the BulkGate integration all need the integration edit permission, and removing it needs a separate delete permission. The Admin role holds these by default. On plans with custom permissions, you can also give them to another role, so a trusted manager can look after BulkGate without full admin access.

Question 5

How does the BytePhase WordPress plugin deal with spam on its built-in forms?

Accepted Answer

The built-in lead and self check-in forms use a hidden honeypot field and a minimum fill time of three seconds. Bots that fill the hidden field or post instantly are quietly dropped and get the same success response as a real visitor, so they learn nothing. Both checks keep working on cached pages, which a nonce-based check would not.

Question 6

What WordPress setup does the BytePhase Connector need, and will it slow my site down?

Accepted Answer

The plugin needs WordPress 6.0 or later and PHP 8.1 or later. On normal pages it loads nothing; on a page with a built-in form it loads one small stylesheet, and submissions are forwarded server-side. It works with caching plugins, and submissions themselves are never cached. Background retries run on WP-Cron, so make sure WP-Cron runs on your host.

Question 7

How do I test the Typeform integration before it goes live?

Accepted Answer

In Typeform, open the webhook's View deliveries and click Send test request. The fields appear in the BytePhase setup wizard for mapping. Nothing goes live until you press Activate; until then, submissions are only logged as Received and no lead or self check-in is created. After activation, the Activity screen also has a Send test button.

Question 8

Can I connect more than one Typeform to BytePhase?

Accepted Answer

Yes. BytePhase identifies each form by Typeform's own form ID, so one Typeform integration can carry several forms. Each form is mapped separately and has its own setting for what it creates, a lead or a self check-in, and what to do if the customer already exists. Use Add another form on the integration to connect the next one.

Question 9

Can different Jotform forms create leads and self check-ins?

Accepted Answer

Yes. BytePhase uses each Jotform form ID to tell forms apart, so one Jotform integration can carry several forms, each mapped separately. For each form you choose whether a submission becomes a lead or a self check-in, and whether to skip or create a new record when the customer already exists. Use Add another form to connect the next one.

Question 10

How do I test the Jotform integration?

Accepted Answer

Open your Jotform preview and submit the form once. The fields are captured in the BytePhase setup wizard, where you map them. Until you press Activate, submissions are only logged as Received and nothing is created. Once active, use Send test on the Activity screen to push a test submission through and confirm a record is created.