Question 1

What proof is captured when a device is handed over?

Accepted Answer

A handover can require a one-time password read out by the customer, a signature captured on the executive&#8217;s screen, at least two photos per collected device in named slots (front, back, screen on, serial/IMEI), and condition tags such as scratches or cracked screen. Each requirement is a setting, and the proof attaches to the exact device line on the task.

Question 2

Can my customers track their device pickup live?

Accepted Answer

Yes. When the executive sets off, the customer gets a message with a secure tracking link. It opens a live map showing the executive&#8217;s position, an estimated arrival time, the agent&#8217;s name with a call button, and a journey timeline &#8212; refreshed every 15 seconds, with no app to install and no login.

Question 3

What is pickup and drop software for repair shops?

Accepted Answer

Pickup and drop software manages the physical movement of devices between your shop and customers, suppliers or service vendors. In BytePhase, every trip is booked against a source record &#8212; a job, sale, purchase, self check-in or outsourced job &#8212; then dispatched to a field executive or courier, tracked on a live map, and closed with proof at the door: photos, condition tags, OTP and signature.

Question 4

How do I connect my WordPress site to BytePhase?

Accepted Answer

Install the free BytePhase Connector plugin, then open Settings, Integrations, Website Forms in BytePhase and choose WordPress — it creates your API key and shows it once. Paste your BytePhase web address, Store ID and that key into BytePhase, Connection in WP admin and click Test Connection. The whole thing takes about five minutes.

Question 5

Do I have to rebuild my existing forms?

Accepted Answer

No. Contact Form 7 and Elementor Pro forms are captured exactly as they are, whatever their fields are called. You match those fields to BytePhase fields once, inside BytePhase, and the form itself never changes.

Question 6

Which form plugins are supported?

Accepted Answer

Contact Form 7 and Elementor Pro out of the box, plus two built-in shortcode forms (an enquiry form and a self check-in form) that need no mapping at all. Any other theme or form plugin can submit through a one-line developer hook.

Question 7

Is customer data stored in WordPress?

Accepted Answer

No. Submissions are forwarded to BytePhase and only an operational delivery log — time, status, request ID — is kept in WordPress, capped and pruned automatically. The plugin also adds suggested wording for your site's privacy policy.

Question 8

What happens if a submission fails to deliver?

Accepted Answer

Temporary failures are queued and retried automatically in the background with increasing delays. Retries reuse the same idempotency key, so a submission can never arrive twice. Anything that exhausts its retries appears on the Health screen with a one-click Retry button.

Question 9

Is the plugin free?

Accepted Answer

Yes. BytePhase Connector is free; it connects your site to your BytePhase account, and everything it creates — leads, self check-ins, follow-ups — is part of your existing BytePhase plan.

Question 10

Which receipt paper sizes does BytePhase support?

Accepted Answer

BytePhase supports 58mm (compact) and 80mm (standard) thermal receipt paper. 80mm is the more common choice in repair shops because job sheets and itemised invoices fit more comfortably. You choose the size once in the printer settings and every receipt is formatted to match.