Can a customer stop receiving Gupshup SMS from my shop?
Yes. Each customer record has Notification preferences, where you can [Read More]
What happens to a Gupshup SMS when my SMS balance runs out?
It is skipped, not sent. BytePhase checks your SMS balance [Read More]
Why do my Gupshup SMS show ‘Rs.’ instead of the rupee symbol?
For shops in India, BytePhase replaces your currency symbol with [Read More]
What gets recorded for each SMS?
A full SMS history logs every send — the message [Read More]
Can I send a test SMS?
Test SMS is disabled for DLT templates. Because DLT templates [Read More]
Why does “-BytePhase” appear on my messages?
A "-BytePhase" sender suffix is automatically added to every message [Read More]
Can I edit the SMS templates?
No. Indian DLT regulation requires templates to be locked, so [Read More]
Can I use Gupshup SMS if my shop is outside India?
No. Gupshup SMS in BytePhase runs on BytePhase's own Indian [Read More]
Does BytePhase send SMS through Gupshup if I have not set up another SMS provider?
Yes, for shops in India. When no SMS integration is [Read More]
How is SMS billed?
Pay-as-you-go. You buy SMS credits or packs that never expire, [Read More]