Question 1

Can I check it works before going live?

Accepted Answer

Yes. Use Send Test SMS to text your own phone and confirm your credentials, From number and delivery all work before any customer message is sent.

Question 2

Will my templates and links still work?

Accepted Answer

Yes. Twilio uses the same BytePhase SMS pipeline as every channel — links are automatically shortened, template variables are filled per customer, and every message is saved to a searchable history.

Question 3

Do I need my own BulkGate account?

Accepted Answer

Yes — this is a bring-your-own integration. You connect the BulkGate account you own by entering its Application ID and Application Token, and BytePhase sends through it.

Question 4

How much does it cost to send?

Accepted Answer

BulkGate bills your account directly on its pay-as-you-go pricing, so you pay for the messages you actually send. There are no BytePhase SMS credits or bundles involved.

Question 5

What do I need to connect BulkGate?

Accepted Answer

Just two fields — your BulkGate Application ID and Application Token. Paste both into the BulkGate integration screen and it is connected.

Question 6

How do I make BulkGate send all my texts?

Accepted Answer

Set BulkGate as your primary provider. All BytePhase SMS — automated and manual — will then route through your BulkGate account automatically.

Question 7

Can I confirm a message was sent?

Accepted Answer

Yes. Every message is saved to your SMS history with its BulkGate message ID, so you can look back and confirm exactly what was sent and when.

Question 8

Will my templates and links still work?

Accepted Answer

Yes. BulkGate uses the same BytePhase SMS pipeline as every channel — links are shortened automatically and template variables are filled with each customer's ticket details before sending.

Question 9

How do I connect BytePhase to Zapier?

Accepted Answer

With an API key. BytePhase generates it, shows it once, and stores only a SHA-256 hash — afterwards you see just its last four characters. You paste it into your Zapier connection along with your API base URL, and every request is then authenticated, rate-limited and scoped to your shop. A built-in connection test confirms the link before you switch a Zap on.

Question 10

How long does custom domain setup take?

Accepted Answer

Active setup work takes about 30 minutes if you have your DNS provider login ready. End-to-end go-live typically takes about 2 business days, because most of that time is waiting for DNS propagation. Once your final DNS record is in place, go-live completes in 15–30 minutes (occasionally up to 24 hours depending on your DNS provider's cache).

Can I check it works before going live?

Will my templates and links still work?

Do I need my own BulkGate account?

How much does it cost to send?

What do I need to connect BulkGate?

How do I make BulkGate send all my texts?

Can I confirm a message was sent?

Will my templates and links still work?

How do I connect BytePhase to Zapier?

How long does custom domain setup take?

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