Question 1

How much does custom branding cost on BytePhase?

Accepted Answer

BytePhase uses Purchase Power Parity (PPP) pricing — the cost of the Custom Branding add-on varies by country based on your local Standard Plan price. The add-on is available only on annual plans (not monthly or quarterly). On the Enterprise Plan, one custom domain serves all your branches at no extra cost; per-branch domains are available on request. To get a quote for your region, email support@bytephase.com.

Question 2

Why is custom domain setup a paid add-on instead of a free toggle?

Accepted Answer

Custom domain setup is roughly 30 minutes on your side, but on our side it involves manual SSL certificate issuance and auto-renewal, mapping your domain to our global CDN and tenant routing layer, mapping your branded short URL, configuring and verifying the domain inside Google Cloud for sign-in and notifications, and multiple backend configurations so favicon, PWA manifest, and branded surfaces activate cleanly. The price covers this setup plus ongoing maintenance — certificate renewals, CDN configuration, and domain health monitoring for the life of your subscription.

Question 3

Can I send SMS from my own brand in India?

Accepted Answer

Partially. The SMS body and templates are fully yours, but Indian TRAI/DLT regulations require every commercial SMS to identify the originating platform. BytePhase appends "-BytePhase" to every SMS sent from an India-country tenant, and this cannot be removed by any plan or setting. The trade-off: BytePhase handles all DLT registration on your behalf — saving you 2–4 weeks of telecom paperwork per shop.

Question 4

Do I need my own SMTP to send email under my brand?

Accepted Answer

Yes. SMTP configuration is required. You connect your own SMTP provider (Gmail, Office 365, Zoho, Hostinger, GoDaddy, iCloud, cPanel, or any standard SMTP). If SMTP is not configured or misconfigured, the system shows an "Error sending email" message and the mail is not sent — BytePhase does not send mail on your behalf as a fallback.

Question 5

Will switching to a custom domain break my existing email or website?

Accepted Answer

No. BytePhase only adds new DNS records (TXT for verification, CNAME for routing). Your MX, A, and other DNS records are not touched — so your email and existing website continue working normally. Your *.bytephase.com subdomain also keeps working as a fallback.

Question 6

Can I get a native Android or iOS app under my own brand?

Accepted Answer

No native white-labeled mobile app is offered today. Your customers install the PWA from your custom domain. When installed from your custom domain with Custom Branding on and a favicon uploaded, the PWA appears on the customer's home screen with your business name and your favicon — delivering ~90% of native app functionality (offline use, push notifications, home-screen launch) without the cost of a per-tenant native build.

Question 7

How long does custom domain setup take?

Accepted Answer

Active setup work takes about 30 minutes if you have your DNS provider login ready. End-to-end go-live typically takes about 2 business days, because most of that time is waiting for DNS propagation. Once your final DNS record is in place, go-live completes in 15–30 minutes (occasionally up to 24 hours depending on your DNS provider's cache).

Question 8

Does custom branding affect the SEO of my existing website?

Accepted Answer

No. Custom Branding only routes a subdomain or apex domain to the BytePhase CRM app — typically crm.yourshop.com. Your main website at yourshop.com, its SEO, and its existing DNS records (MX, A, etc.) are not affected. We only add new TXT and CNAME records for the CRM subdomain.

Question 9

Do you back up my data?

Accepted Answer

We run automated backups of your data every day, so you are protected if anything goes wrong.

Question 10

Who in my team can access the data?

Accepted Answer

You control access with role-based permissions. Each staff member only sees and does what you allow, keeping sensitive information on a need-to-know basis.