Can customers check their repair status themselves?

Yes, in two ways. Every job has a tracking number: customers enter it with their mobile number or email and a one-time code to see the status, details and updates, without calling the shop. They can also log in to the customer portal with a one-time code to see all their repairs, approve or reject quotations, download job sheets and invoices, and request a pickup or book a new repair. Pickup requests depend on your plan.