WhatsApp integration for repair shops
Send job updates, quotations, invoices and payment receipts to your customers on WhatsApp, automatically through the official WhatsApp Business API or with one tap from your own WhatsApp. Customers approve quotations with a button and reply in a shared inbox your whole team can see. Open in WhatsApp needs no setup; automatic sending is one click on BytePhase’s number, or about 10 minutes to connect your own number.
- Tick WhatsApp when you save the job and the update goes out
- Quotations carry Approve and Reject buttons
- Job sheet, invoice and receipt PDFs right in the chat
- Open in WhatsApp works on every plan, in every country
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What the WhatsApp integration does in a repair shop
With the WhatsApp integration, repair updates reach every customer without anyone messaging them one by one: tick WhatsApp when you save the job, and the update, the PDF and the buttons go out on their own. It works inside the same jobs, quotations and invoices your team already uses.
From a saved job to a customer’s tap on Approve
- 1
Pick how you send
Open in WhatsApp, BytePhase’s number or your own WhatsApp Business number. Switch whenever you like.
- 2
Tick WhatsApp when you save
On a job, invoice, quotation or receipt, tick WhatsApp under Send alert and save.
- 3
The message goes out
With its own wording, plus the PDF and up to 3 buttons if you turned them on.
- 4
The customer answers
They tap Approve or Reject, or reply in the shared inbox your team can see.
WhatsApp Business API for repair shops, inside every job
Three ways to send WhatsApp messages
Start with any one of them and switch whenever you like; your WhatsApp balance and saved messages stay when you change. If a message can’t send on its own yet (wording still in review, balance empty, or WhatsApp has paused your number), it falls back to Open in WhatsApp so staff can still send it. Compare the three ways in the WhatsApp overview guide.
Repair status updates on WhatsApp
Change a job status, tick WhatsApp under Send alert and save: the customer is told straight away. In progress, waiting for parts and ready for pickup each have their own wording, and the job sheet PDF and a tracking link go out when a device is checked in. It all starts from the repair ticket.
A shared WhatsApp inbox for the front desk
With your own number connected, customer messages arrive in BytePhase as well as on your shop phone, and anyone you allow can read and answer them. Type freely for 24 hours after a customer writes, send photos and files, and add the person as a customer or a lead in one click. See how the WhatsApp inbox works.
Keep your WhatsApp Business number and your phone
Connect the number your shop already uses on the WhatsApp Business app. Customers see your shop name and number, your contacts and the last 6 months of chats come across, and WhatsApp keeps working on the shop phone. It takes about 10 minutes on a computer, or we set it up with you on a call.
WhatsApp marketing campaigns for repeat customers
Pick an approved marketing message made in Meta’s WhatsApp Manager, add the picture and fill the blanks with each person’s name or city, send a test to your own phone, then send now or schedule it in your time zone. Campaigns run from your own connected number on plans that include them. See the WhatsApp campaigns guide.
Choose who gets a campaign, with opt-outs handled
Pick customers, leads or staff with the same filters as your lists. BytePhase leaves out people who asked you to stop, have no mobile number, are not active or share a number, and anyone who replies STOP or UNSUBSCRIBE gets no more WhatsApp messages from you.
A report for every campaign
Sent, delivered, read, declined and failed, with the reason for each one that didn’t go. If the balance runs out the campaign pauses; add balance and resume the rest. Up to 5,000 people per campaign and 10,000 messages a day, and WhatsApp does not deliver marketing to US (+1) numbers.
Every repair message WhatsApp can carry
WhatsApp updates for repair shops outside India
Open in WhatsApp works on every plan in every country: BytePhase writes the message and you press send. Automatic sending is for shops in India today, and you can ask our support team about access. Customers can also get updates by email, or by SMS through your own Twilio or BulkGate account.
How the WhatsApp integration connects to the rest of BytePhase
Each card opens the feature it shares data with, so nothing is typed twice.
Everyday repair-shop moments on WhatsApp
Set up WhatsApp integration for repair shops step by step
Short guides with screenshots in the BytePhase Help Center, checked against the app.
Questions about the WhatsApp integration
Three. Open in WhatsApp: BytePhase writes the message and opens WhatsApp with the customer’s number, and you press send. It is free and works on every plan in every country. BytePhase’s number: messages go out on their own through the official WhatsApp Business API, with nothing to set up. Your own number: messages go out on their own from the WhatsApp Business number your shop already uses, replies come into BytePhase, and you can run campaigns. You can switch whenever you like.
The WhatsApp integration works on every plan for job, quotation, invoice and receipt messages. WhatsApp marketing campaigns come with selected plans, and messages that BytePhase sends for you use a prepaid WhatsApp balance. See pricing for what each plan includes.
Open in WhatsApp is free. Messages BytePhase sends for you, from its number or your own, are paid from a prepaid WhatsApp balance you add in BytePhase; with your own number you also add a payment method in your Meta account. The balance never expires, and current charges are shown inside BytePhase before you add balance. See pricing.
Yes. When the WhatsApp integration sends automatically, from BytePhase’s number or your own, it uses the official WhatsApp Business API from Meta with message wording WhatsApp has approved. Open in WhatsApp simply opens your own WhatsApp with the message ready to send.
Yes. Quotations go out with fixed Approve and Reject buttons. When the customer taps one, the quotation is approved or rejected in BytePhase and your team is notified.
Yes. Turn on Attach the PDF for a message and the printed document goes with it: invoices, job sheets, quotations, payment receipts, sales, purchases, diagnosis reports, maintenance contracts and pickups. You can also add up to 3 buttons to reply, open a link or call.
Open in WhatsApp works in every country. Sending on its own, from BytePhase’s number or your own, is available to shops in India today; shops in other countries can ask our support team about access. Invoices and quotations use your currency and your tax: GST with your GSTIN in India, or your own tax name and rate, such as VAT or sales tax, elsewhere. Outside India, customers can also get updates by email or by SMS through your own Twilio or BulkGate account.
Yes. When you connect your own number, the WhatsApp Business app keeps working on your phone. Chats show on the phone and in BytePhase, and your contacts and the last 6 months of chats come across when you connect.
Pick an approved marketing message, fill its blanks with each person’s name or city, choose customers, leads or staff with filters, review the recipients, send yourself a test, then send now or schedule it. BytePhase leaves out people who asked you to stop, and each campaign has a report of sent, delivered, read and declined messages. Campaigns need your own number connected and a plan that includes them (see pricing).
Either you haven’t chosen BytePhase’s number or connected your own yet, that message’s wording is still waiting for WhatsApp’s approval, your WhatsApp balance is empty, or WhatsApp has paused your number until something is fixed in your Meta account. In every case the message opens in WhatsApp so your staff can still send it by hand.
Only people you allow can connect WhatsApp, add balance, read chats or run campaigns, and you can disconnect any time without affecting WhatsApp on your phone. Automatic messages go through the official WhatsApp Business API, and your BytePhase data is encrypted (AES-256) at rest and backed up daily.
Start sending repair updates on WhatsApp
Try every feature on a 15-day free trial, or book a demo and we’ll set up the WhatsApp integration with you on the call.
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Last updated: 1 November 2026