Gupshup SMS integration for repair shops in India

No. Gupshup here is a built-in, key-less SMS gateway for India billed via credits. You activate it in two steps — set its Status and choose Make Primary — with no API keys to enter.

Every plan, for shops in India. The integration itself costs nothing extra; the messages you send use your BytePhase SMS balance, which you top up with SMS packs. Compare plans on the pricing page.

Pay-as-you-go. You buy SMS credits or packs that never expire, and credits are drawn per message as you send, so you only pay for what you use. BytePhase warns you when your balance runs low or hits zero.

Yes, for shops in India. When no SMS integration is active and marked as primary, BytePhase sends your SMS through Gupshup automatically and draws on your BytePhase SMS balance. If you later make Twilio or BulkGate your primary provider, your SMS go through that account instead, and only one SMS provider is primary at a time.

No. Gupshup SMS in BytePhase runs on BytePhase’s own Indian account, so the Gupshup card is turned off for shops outside India and BytePhase never picks Gupshup for them. Shops in other countries connect their own Twilio or BulkGate account instead and set it as the primary SMS provider, after which every SMS goes through that account.

No. Indian DLT regulation requires templates to be locked, so they can’t be edited in-app. This keeps every message you send compliant.

A “-BytePhase” sender suffix is automatically added to every message and can’t be customized. It is part of how the built-in gateway sends compliant SMS.

Test SMS is disabled for DLT templates. Because DLT templates are locked for compliance, they can’t be sent as ad-hoc test messages.

A full SMS history logs every send — the message text, the sender ID, the customer number, the message ID and the provider — so you always have a complete record. Messages use 160-character segments and any links are shortened automatically.

For shops in India, BytePhase replaces your currency symbol with ‘Rs. ‘ in every SMS before it goes out, to keep messages within India’s DLT rules. For the same reason, the SMS signature you can set in BytePhase is not added to SMS from shops in India; it is only appended to SMS sent by shops outside India.

It is skipped, not sent. BytePhase checks your SMS balance before each message and, when it is at zero, records that SMS as skipped for lack of credits. Other channels for the same event, such as email or WhatsApp, are handled separately and still go out if they are switched on. Buy an SMS pack to start sending SMS again.

Yes. Each customer record has Notification preferences, where you can switch SMS off for that customer altogether or only for particular events such as invoices or payments. BytePhase checks these settings before every automatic SMS and skips the message if SMS is off, so the customer stops getting texts without you changing anything else.