Twilio SMS integration for repair shops
Send your repair shop’s customer texts through your own Twilio account. Connect it with three fields, set it as your primary SMS provider, and every BytePhase SMS goes out from your Twilio number. The integration is on every plan at no extra charge; Twilio bills you for the messages.
- Your own Twilio account and From number
- Three fields to connect
- Twilio bills you directly, at its own rates
- Texts in full international format for customers abroad
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What changes when Twilio sends your repair texts
Connecting takes three fields: your Twilio Account SID, Auth Token and a From number. That is the whole configuration, and BytePhase charges nothing for the integration on any plan.
Connect a Twilio account in four steps
- 1
Add your Twilio credentials
Enter your Account SID, Auth Token and From number on the Twilio integration screen.
- 2
Make Twilio primary
Leave Service status Active and turn on Make primary; only one SMS provider is primary at a time.
- 3
Send yourself a test
Text your own phone to confirm the credentials and From number before customers get a message.
- 4
Every text goes through Twilio
Links are shortened, template variables are filled in, and each text is kept in your SMS history.
Your own Twilio account behind every repair text
Send from your own Twilio account
Your number, your sending reputation, and no third party between you and Twilio. Update the credentials any time on the Twilio integration screen. Follow the SMS provider setup guide.
One switch routes all SMS through Twilio
Set Twilio as your primary provider and every text with SMS switched on goes through it: payments, bulk payments, review requests, delivery, invoices and quotations for customers, and job assignments, tasks and job comments for staff. Choose the channels per event in email and SMS updates.
Reach customers in other countries
BytePhase sends every Twilio text in full international format, using the country code saved with the customer’s number or, if there is none, your shop’s own. Twilio reaches 180+ countries, so a customer who flies home before the repair is done still gets the update.
Your signature, and a record of every text
Outside India, set an SMS signature and BytePhase adds it to the end of every SMS; each business can have its own. Every text is saved to the SMS history with the message SID Twilio returns, the number it went to and your From number.
Also with Twilio
Where Twilio texts fit into BytePhase
Each card opens the feature it shares data with, so nothing is typed twice.
Twilio in a working repair shop
Set it up step by step
Short guides with screenshots in the BytePhase Help Center, checked against the app.
Twilio SMS questions from repair shops
Yes — this is a bring-your-own integration. You connect the Twilio account you own by entering its Account SID, Auth Token and a From number, and BytePhase sends through it.
Every plan. BytePhase charges nothing for the integration; your messages are billed by Twilio to your own Twilio account. Compare plans on the pricing page.
No. Because you send on your own Twilio account, Twilio bills you directly at its own per-message rates. There are no BytePhase SMS credits or packs involved with Twilio.
Set Twilio as your primary provider. From then on all BytePhase SMS — automated and manual — route through your Twilio account automatically.
Yes. Use Send Test SMS to text your own phone and confirm your credentials, From number and delivery all work before any customer message is sent.
The Twilio From number you configured. Every BytePhase SMS goes out from that number, so your customers always see a consistent sender.
Yes. Twilio uses the same BytePhase SMS pipeline as every channel — links are automatically shortened, template variables are filled per customer, and every message is saved to a searchable history.
Yes. BytePhase sends every Twilio text in full international format. It uses the country code saved with the customer’s mobile number, and if none is saved, your shop’s own country code. A customer abroad gets your updates as long as their number carries the right country code and your Twilio account is able to send to that country.
Yes, for shops outside India. Set an SMS signature in the notification signature settings and BytePhase adds it to the end of every SMS, after a blank line. If you run more than one business in BytePhase, each business has its own signature, and each text carries the signature of the business it belongs to.
Any notification with SMS switched on. In the default notification settings you choose, per event, whether SMS, WhatsApp, email or push is used. For customers that covers payments, bulk payments, review requests, delivery, invoices and quotations; for staff it covers job assignments, tasks and job comments. With Twilio as your primary SMS provider, every one of those texts goes through your Twilio account.
BytePhase records each text in your SMS history once Twilio accepts it, together with the message SID Twilio returns, the number it went to and your From number. It does not fetch later delivery receipts from Twilio, so to confirm final delivery, look up that message SID in your Twilio account.
Yes. The SMS provider is set once for your whole BytePhase account, so when Twilio is primary, every business sends through the same Twilio account and From number. What changes per business is the signature: outside India, each business can have its own SMS signature, and a text carries the signature of the business that issued it.
Send repair texts from your own Twilio number
Start a 15-day free trial and connect Twilio in three fields, or book a demo for a walkthrough.
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Last updated: 1 November 2026